How to establish cooperation between departments: 5 effective ways

According to a study by the consulting company Watson Wyatt, well-functioning communications within a company increase its market value by 30%. If your employees don't know who to consult within neighboring departments and shift work to each other, it immediately affects the productivity of the entire team. Let's figure out how to organize interaction between employees so that they work effectively. 

CRM system

The hazardous waste removal company eliminated two internal communication problems with the help of the CRM system:

1. Managers were forgetting to notify the sales department that the paperwork was ready and it was time to send a car out for pickup;
2. Five departments were involved in the transaction, and discussions of routine issues were scattered, making it impossible to reconstruct who had said what and what documents had been prepared.

The first problem was solved by setting up an automated script. When all the necessary documents were attached to the deal card, the system automatically transitions the deal to the "pickup" stage. At that time, the person responsible for the stage receives a notification that everything is ready, and he immediately assigns a car.The second problem was solved by the fact that employees from 5 departments started to conduct all discussions on the deal inside its card. You can invite as many employees as you want into the conversation and discuss all the issues that arise on the client. All correspondence is recorded in chronological order, at any moment you can check who and what was said, how they planned to solve the issues, for the preparation of which documents each employee is responsible. After this article, you will most likely be thinking about custom application development USA.

This scheme of interaction between departments helped the management to bring order to communications and speed up the work of employees. And due to the fact that all data on the client managers record in his card, they do not forget to pass important information to each other. For example, in the case of a repeat transaction, you need to know the cost of services of the previous contractor, so as not to overpay. The CRM stores all invoices and contacts. The manager finds the smallest invoice and closes the profitable deal. Thanks to this, the company was able to reduce the cost of providing services by 15%!

If you face the same problems, then try to implement a simple CRM system, too, and start working cohesively.

Joint projects

Often when there is a breakdown in communication between employees in an organization, they reason like this: "It's not my job to help others, let them do their own work. It feels like I'm the only competent employee here, and the rest of us don't know what we're doing!"To remedy the situation, experts advise uniting problem employees to work on common projects.In order not to be rebuffed by "conservatives" when launching projects, Natalia recommends talking to them first. Tell them the details of the company's activities and prove that the closeness of the employees is detrimental to the overall business. And if they share their experiences, then the business can move forward and bring in more money. Or maybe the company will be able to improve the way they work, depending on what project they're talking about. Motivate them with a bonus for participating in projects.

Planners

According to Insales, meetings are a forum for discussion, which brings people together in a team. Only around the table you can hear different opinions and come to a common decision.The organization of interaction between employees helped business consultant Alexander Nekrasov to increase sales by 320%. As director of the trade holding company Global Spirits, he used to hold meetings every day. And now he tells his clients how to do it properly.

Open Door Policy

The idea is that the doors to the offices should be open, literally and figuratively. This will ensure seamless interaction between departments within the organization, as well as between rank-and-file employees and managers.

Recreational activities

Newcomers do not know which departments do what; lawyers conflict with the sales department and try not to cross paths; the sales department does not help marketers. There are similar examples for almost everyone. And to fix the situation, managers conduct events to improve relations between departments.It's not only corporate events, but also sporting events, meetings in informal settings, participation in social activities, volunteering. Here are a few examples of what results can be achieved in this way.